Terms of Service

By accessing or using the Rolacxa website, you agree to be bound by the following Terms of Service. If you do not agree, please do not use our website or services.

1. General Use

Rolacxa reserves the right to update, modify, or replace any part of these Terms at any time without prior notice. Continued use of the website means you accept those changes.

2. Product Information

We make every effort to display product details, descriptions, and images accurately. However:

  • Slight variations in color or packaging may occur

  • Fragrance performance (longevity, projection) varies by skin type

These differences are not grounds for return or refund.

3. Pricing & Payments

  • All prices are listed in PKR

  • Prices may change without prior notice

  • We reserve the right to cancel orders due to pricing errors

Accepted payment methods include:

  • Cash on Delivery (COD)

  • Any other payment methods shown at checkout

4. Order Acceptance & Cancellation

Rolacxa reserves the right to:

  • Refuse or cancel any order

  • Limit quantities per order or per customer

  • Cancel orders suspected of fraud or misuse

If an order is cancelled after payment, a refund or store credit will be issued where applicable.

5. Shipping & Delivery

  • Delivery timelines are estimated and not guaranteed

  • Delays caused by courier services, weather, or force majeure are not our responsibility

  • Incorrect delivery details provided by the customer may result in order cancellation

6. Returns & Exchanges

All returns and exchanges are governed by our Return & Exchange Policy.
Opened or used perfumes are strictly non-returnable due to hygiene reasons.

7. Intellectual Property

All content on this website — including:

  • Logos

  • Product images

  • Text

  • Graphics

is the property of Rolacxa and may not be copied, reproduced, or used without written permission.

8. User Responsibilities

You agree not to:

  • Use the website for illegal or unauthorized purposes

  • Attempt to damage, hack, or misuse the website

  • Provide false information during checkout or account creation

Violation may result in permanent access restriction.

9. Limitation of Liability

Rolacxa shall not be liable for:

  • Allergic reactions or personal sensitivity to fragrances

  • Misuse of products

  • Indirect or consequential damages

Customers are advised to review ingredients and perform patch tests where necessary.

10. Third-Party Links

Our website may contain links to third-party services. Rolacxa is not responsible for the content, policies, or practices of these external websites.

11. Governing Law

These Terms of Service are governed by the laws of Pakistan. Any disputes shall be handled under Pakistani jurisdiction.

12. Contact Information

For any questions regarding these Terms, contact us through:

  • Website contact form

  • WhatsApp

  • Official email