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FAQs

Everything You Need to Know

Frequently Asked Questions (FAQs)

Are your fragrances original?

Yes. All our fragrances are 100% authentic and sourced from trusted suppliers. We do not sell fake, diluted, or refilled products. What you see is exactly what you get.

Are your perfumes long-lasting?

Longevity depends on the fragrance type, concentration, and your skin chemistry. Most of our perfumes are Eau de Parfum (EDP), designed to last 6–10 hours with proper application.

How should I apply perfume for best results?

Apply on pulse points such as:

  • Neck

  • Wrists

  • Behind ears

  • Inner elbows

Do not rub after spraying it breaks the fragrance structure and reduces performance.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery across Pakistan for customer convenience.

How long does delivery take?

Orders are usually delivered within 2–4 working days, depending on your city and courier service availability.

Can I return or exchange a perfume?

If you receive a damaged or incorrect item, contact us within 24 hours of delivery with proof.

Are your perfumes suitable for sensitive skin?

Our perfumes are safe for most users, but if you have sensitive skin, we recommend doing a patch test before full application. Avoid direct spraying on irritated skin.

Do you offer testers or samples?

Currently, we do not offer testers or samples. However, we provide detailed fragrance descriptions to help you choose confidently.

Are your fragrances for men or women?

We offer:

  • Men’s fragrances

  • Women’s fragrances

  • Unisex options

Each product clearly mentions its category.

How should I store my perfume?

Store perfumes in a cool, dry place, away from direct sunlight and heat. Proper storage helps maintain fragrance quality and longevity.

Will the fragrance smell exactly the same on everyone?

No. Fragrance reacts differently with each person’s skin chemistry. The core scent remains the same, but minor variations are normal.

How can I contact customer support?

You can reach us through:

  • WhatsApp

  • Contact page on our website

  • Email support

We usually respond within 24 hours.

CONTACT INFORMATION

Call Us 24/7 Free

+92 3242448079

Customer Support:

support@rolacxa.com

For Business Queries:

info@rolacxa.com

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