At Rolacxa, customer satisfaction matters — but hygiene and product integrity come first. Please read this policy carefully before placing an order.

🚫 No Returns on Opened Products

Due to hygiene and safety reasons, opened, used, or unsealed perfumes are NOT eligible for return or exchange under any condition.

Once a perfume is opened, it cannot be resold — simple and non-negotiable.

✅ Eligible for Return or Exchange

You may request a return or exchange only if:

  • You received a damaged product

  • You received a wrong item

  • The product was leaking or broken on arrival

📌 The issue must be reported within 24 hours of delivery.

📦 Condition Requirements

To be eligible:

  • Product must be unused and unopened

  • Original packaging, box, and seal must be intact

  • Proof (clear photos or video) must be provided

If these conditions are not met, your request will be rejected.

🔄 Exchange Process

  • Approved exchanges will be processed after inspection

  • Replacement depends on stock availability

  • If the same product is unavailable, an alternative or store credit may be offered

💰 Refund Policy

  • Refunds are not offered for change of mind

  • If a refund is approved (rare case), it will be processed via:

    • Bank transfer or store credit

  • Shipping charges are non-refundable

🚚 Shipping Responsibility

  • In case of a faulty or incorrect product, Rolacxa will cover return shipping

  • For all other approved cases, shipping costs may apply

❌ What We Do NOT Accept

  • Change of mind

  • Smell preference issues

  • Minor packaging imperfections

  • Delays caused by courier services

  • Claims made after 24 hours of delivery

📞 Customer Support

For return or exchange requests, contact us via:

  • WhatsApp

  • Email

  • Website Contact Page

Our team responds within 24 hours.